Jani

Jun 17, 2022

Cannot recommend Web Hosting Hub to…

Cannot recommend Web Hosting Hub to anyone since they treat the longtime customers like rubbish. I have been using Web Hosting Hub for more than a decade (possibly closer to 15 years). They have always had nice customer service and generally speaking my websites have been running just fine. However, in recent years my websites have become slower and slower and now they are so sluggish that I have given up. I have spoken to their IT department who basically says I should move to their sister company to have better servers or pay even more for a faster package. And here's the kicker - I was already paying their second most expensive hosting package (Nitro) which should be blazing fast already! I run three WordPress websites which all combined might get like between 5-20 visitors a month. So my websites aren't causing that much "wear and tear" to any server this company owns. So that being said my websites somehow don't load fast at all - some can take 20-40 seconds to load and apparently there is nothing that can be done! I spoke to multiple IT experts and they tried to do some "fixes" but nothing really happened or got fixed. My websites still remained slow even if they for a momentarily felt slightly faster. I already had Hostinger for additional webhosting and after moving my sites there suddenly all of my websites loaded instantly without any delays. So when Web Hosting Hub advertises their fast SSD 20x speeds etc that just isn't the case. I'm paying less now for shared hosting at Hostinger and the speeds are beyond what I even expected. So all I can say Web Hosting Hub has been treating me very poorly and just thinking I'm stupid to continue paying for crappy service. While the first 8 years or so were absolutely great at Web Hosting Hub, now I feel like I'm being overcharged and being put in the worst servers they have. They simply don't care about me as a customer and unfortunately, it's just unacceptable that they think it's okay for my simple personal WordPress website to take more than 20 seconds to load when you have a 200Mt/s fibre broadband at home. I would have stayed with Web Hosting Hub if the speeds were great (or even somewhat closer what they used to be at least) but now they lost me as a customer. I would personally recommend anyone to stay away from this hosting provider and choose anything else whether that's BlueHost or Hostinger - You will get there much better value for your money since here they don't care about their customers. Definitely not for those who have been paying for them for a very long time. The last time I spoke to their IT-team member, they said they would email me some tips on how to make the website faster. I also asked them to send me information on how can I move my websites to another provider and guess what - they never sent me those emails. I checked the junk mail and nothing - So yeah, it's pretty obvious they don't care about someone like me who might have already spent thousands on their services. But hey - I'm perfectly happy now with Hostinger so thanks for those years that at least you were good.