Diane

Jul 10, 2018

I don't typically post reviews

I don't typically post reviews, and clearly OCVH does not need me to vouch for them, but they are a truly incredible practice. Thanks to a referral from another lifelong customer of theirs, I brought my critically ill parrot to Dr. Briggs in 2015 following numerous visits to emergency hospitals with no resolution. Dr. Briggs not only saved his life, but took the time to educate me on how to provide him with the best ongoing care. I can't stress enough how poor the outcome was looking before his treatment. I only wish I had found him sooner. It is now 2018 and I have been back regularly for routine checkups and grooms with Briggs. I do not have a negative thing to say about a single experience I have had. My parrot has been sneezing recently so I spoke to Kathy (who is always wonderful), who assisted in providing me with a recommendation from Dr. Gottlieb to bring him in sooner rather than later if possible (bird owners know that seemingly minor symptoms can turn serious very quickly). She then made me an appointment for the same day with Dr. Crawford as Briggs was not working. Dr. Crawford was awesome. Caring, patient, knowledgeable, and educational. I already had complete trust in this practice, but getting to meet another doctor here made me love them even more. The technician and CSR staff supporting the superhero vets here are just good people. I don't know how to put it more simply. Everyone I have interacted with has been professional, friendly, warm and caring. Everyone. Even the staff members that walk by go out of their way to acknowledge me and say hello excitedly to my bird. It's obvious they are passionate about animals and see them in the same special way that all animal lovers do. I have the utmost respect for their dedication, sensitivity and empathy, especially considering the emotion and stress that comes with their line of work. I have to mention Melissa in particular. We both met each other on our first days at OCVH, just from opposite ends of the counter. She is an excellent example of what makes this practice so special. Niko is also fairly often the lucky tech that has to wipe bird poop up during our visits. Thanks, man. To wrap this novel up, I feel very fortunate to have this team and would recommend them with absolute confidence to anyone. I was abused as a child, and crossing paths with my parrot 14 years ago saved my life and got me through it. Of course the people at OCVH don't know that, but that is exactly the point. I don't have to explain to them how much I love my parrot or how important his well-being is to me; they understand that already and apply that level of care to all of their patients. I just hope the entire team knows how significant their efforts are for people like me. Thank you.