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F900 GS @ Whitby.
Dear Sir/Madam. Communication wins wars. I was pleased with the txts I received providing timescales, names, & Tel numbers. These txts did provide much needed relief after making a significant purchase, thank you. My ONLY constructive criticism would be the use of the term TRACKING I initially believed this to mean the exact location of my bike. I spent some time on your website trying to find said facility with no gain. As a result, I just used the Job Number for any reference required. The chap who delivered the bike "Phil" was an absolute joy. The only thing we couldn't find upon delivery was the Service Record. It was Phil's suggestion to take a minute and go through all the paperwork. The Service record is situated at the back of the Riders Manual. Thanks again.