Susan McCool

Susan McCool

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1
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1 out of 5 stars
Average rating

Reviews by Susan McCool

AM

American Freight Furniture, Mattress, Appliance

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1 out of 5 stars

DO NOT USE THIS COMPANY DOUBLE CHARGES

I have been a customer for several years. My account was charged twice, I called in to get some help and sent in screen shots of my account and the customer service was not helpful. Requested full on bank statements to dispute it since it was not showing on their account and I clearly showed them where it was on my account. I spent over 30 mins on the phone with two Reps that was not helpful and was hard to understand and not willing to help me out just kept telling I was wrong it was not showing to be deducted until another date. Even after they had the screen shot from by bank, they verified that they could not put the effort forth to send it to IT dept until I have the bank statements. I am from a small town and I have to go into the bank to get this.