Electric Mirror
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A company without integrity.
I have two recessed Ascension mirrors in a discontinued size in a custom bathroom. When the mirrored front of one was shattered by a contractor I had no choice but to reach out and ask for a replacement. To say the company was ungracious would be an understatement, but it ultimately agreed after some arm twisting. I was required to send the door even tho all I needed was a replacement mirror. I was quoted $800 plus $100 for shipping. Two plus months later, after receiving less than credible reasons for numerous delays, the door was sent back. To my amazement, the door had numerous problems. The replacement mirror on the front was 1/4" thick when it should have been 3/16". The inside mirror, which they replaced because the old one got scratched while sitting on the shop floor for over a month, was loose and came off. And the LED lighting didn't work. The idiot engineering team must have damaged the wiring when getting the shattered mirror off. It then screwed up the rewiring and didn't test it before sending it back. The only sophisticated technology involved is the machinery to make the mirror fronts. Nothing proprietary or state of the art. And the mirrors are simply attached with Velcro with the LED lighting coming from LED strips you can buy online. When I complained, the company apologized for "the inconvenience ". Also said it was always planned to be a free repair. LIE. Does this sound like an inconvenience? Does this sound like a company that has pride in its workmanship and understands the value of a happy customer?