Waves Car Wash
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Very aggressive and rude manager at the Wembley Extra Tesco. As a disabled person who walked with a stick I was very scared of this aggressive person who bullied me into paying for a service that’s wa
I paid for a full Monty as described on the display. My car was left in the morning to be pick back up at 3pm. I get a text at 14.26 advising me that the car will be ready by 3pm. I took a car back to pick the car up only to be surprised 😳 when I get there the wheels weren’t even clean which was evident I used my finger and draw a line in the dirt that was on the wheels. The car was in the rain but from the photos you can see that the car was not valeted as promised. What what is frightened me most was the manager was very verbally aggressive towards me. I could not understand why was Issa angry with me when the evidence was there in front of his face he literally a cloth to clean between the wheel quickly. We are of actually photographing graph in doing it. This was a full valeting to be done. The most frightening thing again was that he held on to my car key. When I asked for my key, he was trying to wipe the wheel with a cloth to make sure I didn’t leave with it or prevented me from taking a photograph to show the true evidence, he said I need to pay the money first before he handed me the key. The other issue I like to raise is that I’ve never done a valeting before where the mats in the car was given to me in a plastic bag soaking wet. I was told when I ask question why are they wet? I thought it would be dry I was told I need to take them and dry them myself , this was a shock to me because before I taken the car to the car wash I was told that all this was going to be done clearly this wasn’t done. I’ve also raises my complaint with Tesco customer services due to the fact that literally I was bullied into paying for a service that didn’t took place . The manager was very aggressive and also the Tesco club points was not added to the card although I handed my Clubcard to the manager at Wembley Extra Waves bar wash. I am still in shock of the behaviour of these guys at the car wash. I find them to be quite rude as well even to a elderly lady who also complained to them that her windows weren’t cleaned. I heard one of the guys saying that her glasses needs changing and laughing at this elderly lady. I have been trying to contact Waves company but wasn’t getting through to anyone. Before I forget I told by the manager that he is going to put my registration number on every Tesco car wash and bond banned me from attending any of car wash I told him you can’t do that because if there is an issue I do have a right to raise a complaint without being banned from going to the car wash and to be honest I would not be going back to anyone in the car park or advise anyone either go there as this person is very rude the one at Wembley extra car wash very rude manager. Please note I would had given a 0 Rating if this was an option