Sebright Property Management
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Avoid like the plague
Review originally posted on 02/07/2024. Was removed after reported to Trustpilot. Names of individuals removed in accordance with Trustpilot policy. Unfortunately my landlord has decided on appointing this company as the company to collect service charges. I sent an email requesting summary of service charges and asked if the email had been forwarded to the landlord. I had the displeasure of speaking with person A and person B who apparently is a senior property manager at this outfit. Person A had no clue and waffled on about ground rent which had no relevance to my email. After being hanged up on by Person A I called back to be met by an obnoxious Person B who gave the response to my query as "How long is a piece of string" and by telling me he has emails waiting which haven't been responded to in months. If that's not professionalism for you then I don't know what is. I hope for their sake they do get around to my email as it is a legal requirement and the timeline on responding to it isn't dictated by them but the law. Response to reply Sebright Property Management: Yes I did send the letter on Sunday. My call wasn't to get an instant response for it, I know the email containing the letter had to be forwarded onto the landlord and that is why I called to check if it had or when it will be. I was not rude in any way or made any demands. I'm sorry for upsetting Person A for calling her out on the nonsense she was telling me, I'd rather not be asked irrelevant questions which had nothing to do with my email such as why didn't I ask the previous management company for a summary of the service charges when there never has been a previous company prior to you with the property being a new build, or the reason I never received one is because I pay ground rent? Again, nonsensical. I don't pay ground rent and never have. Or have I asked the management company for a summary when you sent me the service charge demand. She clearly had absolutely no idea what my query was and proceeded to ask me unrelated questions. She didn't take too kindly to me pointing this out and telling her she was speaking nonsense and hanged up. Yes I called back to speak to a manager, Person B seemed to appoint himself as one and when I queried if the email had been forwarded onto the landlord or when it will be, he replied with "how long is a piece of string". I think he mistook me for his mate Dave at the pub. The service charge demand was sent by you and that is why I wrote to you to forward on my letter for a summary of it to the landlord, the fact that you do not manage the building is irrelevant, is it not? Did he not know that a service charge demand was made to me from you, Sebright Property Management? He also proceeded to tell me he has emails which haven't been responded to in months which was meant to make me accept waiting for months? To respond to my query with "how long is a piece of string" speaks volumes about your company. You have the audacity to send me a service charge demand and when I make a simple query with you, you feel you can respond to me in this manner. Utter disgrace.