P&O Cruises
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So disappointing
A case of Anderson’s ‘the king is in his altogether’. There are very few commendations here except the crew were outstanding on the Aurora. The ‘hospitality reception desk was not fit for purpose and the so-called duty manager on embarkation totally unhelpful. The food descriptions sounded great for head office but bore no relation to the real thing. The Sindhu restaurant was alarming inasmuch as they had no idea what Indian cuisine is about. They said to me that it was not really Indian but was an infusion. Poppadoms out of a packet?the rice hard and small.? The main dining rooms looked great, the food over described and poor quality , never had poorer quality of lamb, soufflé a bricklayer might have been proud of and things described with raspberries or strawberries did not materialise. The height of the strawberry season in the Uk, never been cheaper, did not show themselves on any menu. Much of the fresh fruit was as hard as nails. Toast was soggy and tough as old boots at breakfast. Beef was poor quality, served lukewarm and tough to eat. The cabins/staterooms had no walk in showers, there were only 4 on the whole ship. Well over 50% of the passengers were incapacitated my wife included. She had to be physically lifted in and out of the small bath with an overhead shower. She suffered severe bruising and a hematoma once from which she has recovered. In fairness there were many passengers who like to return year after year and that makes me wonder if I am the only one seeing the issues. The excursions were a joke. Panoramic low activity amounted to a coach dropping you off for well over an hour, walking tour of the town, back to the ship with yet another stop for a walking tour of the next town. If you couldn’t manage the walk you were advised to find a cafe and rejoin the coach when it returned. No, you could not stay on the coach. Other excursions were equally disappointing but, again, sounded good for head office I am sure the next cruise will not be P&O for me but I wish them well. Maybe if they get things sorted out I might change my mind