RIGHTIO
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RIGHTIO ROGUES
I had a leak from the stop tap in the kitchen and found this company through a local magazine - very misleading as I discovered later that they were not local to me at all but based in Birmingham, despite calling a local number. The engineer arrived a couple of days later (despite initially being booked in for the same day) and in less than a minute refused to undertake any work as he said he could not gain enough access to do the job saying "I don't do cupboards" - he took longer to park his van!. Despite this, I was still charged over £160 for a "diagnosis" - one that I had made! As the leak was getting worse, I contacted another plumber who came out within a couple of hours and fixed the issue promptly and without any issues. Despite asking for a refund from Rightio as absolutely no work was carried out, I had to wait over 2 weeks for a reply to emails and phone calls and have finally been refused a refund, with the company saying they always challenge any action taken against them - sounds like a regular occurrence. PLEASE DO NOT USE THIS COMPANY - if you take the time to read the reviews, you will see that they are like a rash all over the internet - even appearing on national TV on The One Show!