EN
Energy Ombudsman
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Confirmed dispute with EDF
The Ombudsman responded immediately to my initial dispute with EDF. They investigated all my evidence promptly and contacted EDF for their response. Further investigations were made and the Ombudsman updated me regularly on line and over the phone. The Ombudsman agreed the reasons for the dispute & has submitted suggestions to EDF to resolve the issue and offer me an apology & compensation. However EDF have yet to respond.