Hazelton's Canada
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NIGHTMARE OF AN ANNIVERSARY GIFT!
DO NOT ORDER FROM THESE SCAMMERS! I ordered the BEER A YEAR gift basket (28 bottles a bottle a year) for my husband on our 28th Wedding Anniversary. Not only did the gift arrive 3 days late. What was inside was a bottle of whey protein, a chocolate bar, a packet of nuts and a protein bar. HOW DIFFERENT CAN THAT GET !!! I completely understand that the beers are substituted for what beer that is available in the country but there was not even a single bottle of beer in the gift! There was a special meaning to the gift especially when I paid $200 for it and got stuff that’s not even worth $50 instead! When I emailed customer service, not only were they rude and unapologetic, they mentioned they had the right to substitute the items as they saw fit. I have written several emails to them to resolve this issue and have not got any reply from them. The worst bit was my complaint status was changed to RESOLVED which I can’t understand why especially when I am still waiting for an explanation from them. They don’t even deserve one star!