delivery.com
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A Delivery.com ad popped up on the…
A Delivery.com ad popped up on the restaurant we were deciding to order from while staying at a NY hotel during COVID-19. I attempted to place the order, but the order would not allow me to enter an address. After several attempts and chats with a "live person" I was able to place my order which included the address for delivery. In the chat I specifically stated this was for delivery and was told everything was all set. After waiting for over an hour I called the restaurant to see if the order has been picked up they said it had not. I called delivery.com. They told me that the restaurant doesn't deliver, hello that is why we were having it delivered by delivery.com so I thought. I was told that I would have to pick my own order up. I said why would I pay a delivery service to order my food and I pick it up? I stated that I didn't have transportation at the time and that was the reason delivery was chosen. After reviewing the chat which indicated that delivery was agreed to I was told to cancel the food order with the restaurant, to order from another restaurant that they deliver and delivery.com would deliver it OR get a credit for another time with delivery.com. NO WAY!!!. After going back and forth we went to pick up our cold food. The restaurant was closed when we were able to pick it up. I would NEVER recommend this app. Stick with Uber Eats or Grubhub. When a company makes a mistake and REFUSES to refund your money and tells you to cancel the order with a restaurant and re order...that is NOT good business. I wish I would have read these reviews first but we just had a long ride to NY, were tired and wanted to eat. I believe in good customer service and spend my money accordingly. I would NEVER knowingly use this service. I see the company has offered their apologies but that just doesn't cut it. I want my money back for your misinformation, my time, frustration and $58 of cold food. I called my card company to dispute the order as I was unsure if this were a dummy company who a fraudulently ordered from. I would rate no stars if I could. By the way I ordered the next day from the hotel with Uber eats no problem.