First Home Improvements
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4 Years and still going
Absolutely awful company from start, to still not finished, 4 years later. As others have said, poor sales tactics. Guy wouldn't leave without a singed agreement in place, so i signed a blank document which i photographed just to get him to leave at 11pm, he arrived at 6pm. This all started just before lockdown. we liked the product and eventually agreed on a price etc. We then went into lockdown and i wanted to cancel my order in the June of 2020, I was told i couldn't as they had been manufactured. They were finally installed in December 2020, manufacturing date was October 2020. so how were they manufactured in June. Turned out that the plans had been changed on my conservatory, and i wasn't made aware, but i signed off on it without realising. so i now have the conservatory i didn't want. The work done was too a really poor standard on the conservatory that i had Fensa out to investigate. Who then found problems with every window and door they installed also. I will admit some of the delay is down to me and a spinal condition i have, but i have since given them plenty of time to come up with an amenable solution. They have been back in 2024 to rectify but still didn't finish the job. They was supposed to re roof the conservatory as it was completed to a poor standard trapping water between the wooden base and GRP topcoat that will rot it out. Instead they have just fit a roof on top. I was told the remedial works would take 2 days to do. The scaffold was up for a month blocking all doors and windows around the conservatory creating a fire hazard. I couldn't get out into my back garden. I ended up demanding they took it down after another failed visit by their staff. Loads of other issues along the way too. These are the main ones. Im being told i am being difficult and not allowing them to finish. When i gave them 2 days last year and another day in late summer, that the guy never attended. The reality in my eyes is, it should have been done correctly in the first place. I am now saving up to take the company to court. Works still not finished as of May 2025, no compensation suggested by company, just passing the blame to me. Had no response from contact made, since Autumn last year. No doubt this will also be ignored. EDIT. In response to your response, I have given you multiple times, that the works could have been done. I have suggested ways to move forward. It is you who are digging your heels in and not agreeing to a resolution. I am due spinal surgery in August. Whilst i am recovering, the works can be carried in that time, as i will be home. I do not believe it should be for me to take more time off work and lose money to give you access to rectify your poor workmanship. I have worked with you giving you access within my annual leave for you to not turn up, and even took 2 days annual leave to get this rectified. I am still happy to resolve this as i have stated in multiple emails, once we have agreed a financial compensation amount. It is you that will not agree to this and states the work has to be finished first. Putting me in a weaker position. Potential customers, be very wary of this company.