Heart Internet
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Non existent support
I have been a customer for many many years. Used to have good customer support but now it is non existent. I had a problem that needed attention so raised a support ticket 3 days ago and it hasn’t been looked at yet. I have also tried online chat several times but after talking to a virtual assistant you are just kept waiting and no one responds. The telephone support has also been taken away. If you run in to a problem you’re on your own. I am now looking to move to a competitor that offers a decent level of support. AVOID THIS COMPANY. **UPDATE** It’s taken 7 days for a reply to my raised ticket. The reply basically gives me instructions how to transfer my domains away from them. They obviously aren’t interested in keeping customers, just advising them how to move away. What a joke.