MEININGER Hotels
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Booking mistakes are not tolerated
I mistakenly clicked the wrong month for my booking. I realised immediately my error and I contacted the the property by email and phone but got no reply as it was outside business hours. I phoned first thing the following morning and explained what had happened. I was told it could not be changed and the full amount would have to be paid. I offered to pay extra fee to get the booking amended to the correct dates but refused. No interest to resolve the situation from the property. Very very disappointing.