PR
Princess Cruises
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Terrible post cruise customer service from Princess
Cruise was great, but they ended up owing me a refund of just over $300 - received an email from a Princess UK representative about a month after the cruise asking where they should send the refund & to which I replied. Have not heard any more from them in spite of 3 chase up emails - no replies & no refund to date - 3 months after the cruise ended. Our travel agent has also called Princess UK twice chasing up the refund and all she has got out of it was an email address on which there is no reply and a claims link that does not go to a claims site. Amazingly bad post cruise customer services.