Energy Ombudsman
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Avoid, the deck is stacked
Avoid, the deck is stacked! Octopus had pushed me towards them, even back-dating the start of my complaint. I appealed against the Ombudsman’s decision because Octopus’s evidence was riddled with lies; they lied that they had corrected and reduced my account, using the accurate and true meter readings I had originally provided, and issued me with a new bill, they had not. My bill remained extortionate and incorrect. Octopus also produced unbelievable excuses for their false accounting to the Ombudsman that had never been given to me, over months of earlier argument. The Energy Ombudsman summarily dismissed my appeal. She said I had not produced new evidence. Lying by Octopus, it seems, is condoned by the Ombudsman, she was too susceptible to Octopus’s lies I declined the Ombudsman’s decision, but the Octopus team leader insists my complaint is now out of her hands and refuses to investigate Octopus’s false accounting and lies. I emailed the Energy Ombudsman asking to whom I should direct a complaint, they have not replied. It appears “He who pays the piper, calls the tune” In reply to the Ombudsman, Read my review. I did email you over a week go but still await a reply. I note there is no denial that the arbitrator was susceptible to Octopus’s lies, no denial that the Ombudsman condones false evidence. Your response is as cursory and biased as your arbitration was, it confirms the Energy Ombudsman is worthless.