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Engineer Damaged My Alarm System
Engineer Damaged My Alarm System - Then the Company Denied Responsibility I'm writing this review as a serious warning to anyone considering using Aerial Force (Also trading as Homevision Ltd and tv aerial company ) I booked a simple doorbell installation survey, for which I was charged £25. During the visit, the engineer mistakenly cut and removed the internal ringer of my home alarm system--a completely separate, high-value security component. This was done without authorisation, and the engineer was not qualified to work on alarm systems. The company has since denied all responsibility, even though: * I personally witnessed the engineer remove the component. * He later returned to the property, attempted to reconnect the wiring, and even visited the third-party alarm company in person. * The engineer also offered a 20% discount on doorbell fitting as compensation, which I rejected. Despite this clear admission of fault, Aerial Force's customer service team has been dismissive and evasive. They: * Refused to properly investigate unless I waived my right to pursue a claim. * Attempted to reframe the issue as if I was asking them to carry out a chargeable repair. * Hid behind a buried 14-day clause--despite the fact that the damage was not immediately obvious and occurred outside the scope of the agreed service. Their behaviour has been appalling: legally evasive, ethically questionable, and completely lacking in accountability. I am now escalating the matter to Trading Standards and the Consumer Ombudsman, and I strongly advise others to avoid this company at all costs. If anything goes wrong, they will deny it, shift blame, and leave you with the bill--no matter how clear the evidence is. I recently discovered they were subject to investigation by BBC watchdog rogue traders. Figures. Not safe. Not professional. Not trustworthy.