Michaels Stores
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Terrible, Just Terrible!
Terrible, Just Terrible! I found an old Michaels gift card and I wanted to find out the balance. Their website would not allow me to check, as it would loop me back to purchasing a gift card. Then I called customer care and the representative wanted personal information. When I asked why, she responded that it is for documentation?!?! After disclosing my full name, phone number and email, I was put on hold. I eventually found out the balance but there were too many hoops to jump. Finding out the balance on a gift card should be a simple process, not convoluted with nonsense!