Hello Services
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AVOID AT ALL COSTS!
100% do not ever use this company. Even if you're at your last resort, don't bother. I have never experienced such a lack of professionalism, customer care, integrity, or competence in my life. I booked an end of tenancy clean for 3pm as I hand over my keys tomorrow. They emailed me on the day at 12:32pm to ask for confirmation of my address which I responded to at 13:52 as I was busy with movers. Why they would wait until the day of to confirm is beyond me. I received a response at 14:50 acknowledging receipt. At 15:07, I emailed asking for an ETA on the cleaner's arrival as I was waiting at the flat - no response. I called the number on their invoice and website repeatedly - no response. Eventually at 15:38, someone called me back to say they would find out where the cleaners were. At 15:47, Waqas emailed to inform me the team had arrived at the property...except they hadn't. They'd gone to another clean in the same area. Someone (I'm assuming Waqas) called to apologise and offered to rebook on Thursday which was no good for me as I'd booked a specific date and time for a reason. He then offered to speak to the cleaners and see if they'd come later whilst also providing a 5% discount. He emailed confirmation of the updated invoice and rebooked the time for between 19:00-19:30. I asked to be called 15 minutes before to make sure the cleaners were on their way. It's now 22:48 and I've heard nothing since. Thankfully I've been able to rebook with another company for tomorrow morning. If you want your time wasted and more stress added to your life, then by all means, use this company. I would give 0 stars if I could. I have no idea who these lucky people are who're leaving five star reviews but I imagine they're either bots or members of the Hello Services team. AVOID! AVOID! AVOID!