AF
Affinity Water
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Extortionate, poor customer service.
I'm a single person living in a one bed flat Affinity have the nerve to charge me £500+ for water. I've called their call centre (12-5-25) and explained that the bill was too high and i cannot afford to pay it, i also requested a water meter. The operator offered me little options and still went on about how i can pay £46 pm. In regards to getting a water meter fitted the best Affinity could offer is in October. This morning i receive a letter informing me if i don't pay £225.70 they shall send my debt to a debt collecting agency. In my opinion this is unacceptable customer service for what they want to charge.