Oh! Nuts
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Semantically challenged
I ordered a lb. of "dried apple slices", something I have been eating for > 60 years and am quite familiar with. When the package arrived I was shocked to find that the apples were slathered in powdered sugar. Never have I purchased anything labeled "dried apple slices" that contained any other than dried apple slices. Did I order the wrong item? No, the bag was clearly labeled "dried apple slices". I went to original item web page and found the original item description that did not anywhere include the word "sugar". When i called customer service I was told that the description clearly stated that it contained sugar. Perplexed I asked to speak to a supervisor who asked "did you read the nutritional tab?" No, I usually trust an item description as plain and simple as "Dried Apple Slices" to be accurate without additional investigation. When he denied my request for a refund I told him that any future purchases of dried apple slice would be made at Nuts.com. As I exited the website I notice the proclamation "100% Satisfaction Guaranteed". apparently their understanding of those words are just as accurate as the description of their products.