EWT Water
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This would have been a five-star…
This would have been a five-star review. It's their communications that let EWT down. I did manage to get through on my first attempt at calling EWT. I wanted to speak to someone again, but the line didn't answer. The ordering and booking were fine, everything was done via their online system. I got an email confirmation. The engineer arrived exactly on time. He was extremely polite and explained everything. The installation was perfect, the quality of the materials and the filter itself are outstanding. Everything was tidied up after he finished. I paid a £1 deposit and the balance upon completion. I tested my water hardness before installation and it was over 400 PPM. Since installation it's gradually going down and is now around 180 PPM. There is a noticeable difference to the feel when using shampoo and soap. The problem I have with EWT is something they could easily resolve. They rarely answer the telephone. It's pointless leaving a message because nobody responds. When they do answer they're great, really efficient, and answer your query straight away. The App doesn't appear to do much. I placed a salt order through it, it takes the order but it doesn't show that you have an order in the system, no text, no confirmation. When I looked at the App, there was no order showing. Since I've had the salt delivered the order shows in the App order history. It doesn't show my actual water softener history or installation details though. When my salt didn't turn up after a few weeks I called (several times) to be told that the engineer had tried to call me on my landline and got no answer, so didn't want to arrive when I may not have been there. Subsequently, I received a text advising that I had a salt delivery coming. Hopefully, they can sort themselves out and start earning five-star reviews.