Regent Seven Seas Cruises
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It pains me to write this review
It pains me to write this review, however, when you take the time to complete their post cruise customer service form and NO ONE connects with you as promised, there is no other recourse but a public complainit. We saved 20 years to go on this cruise. Regent booked our flights to and from the cruise. When we were provided our flights. I called our Travel Agent and told her I was very concerned with the returned flights (Rome to Munich, Munich to Montreal, Montreal to Orlando), between the very short layovers (one was only 40 mins) to not liking the three flights. She informed us that we were not allowed to change these flights. I tried to call Regent directly but noone every called us back. My husband said it would be fine.... We had wonderful flights to Athens, met immediately and whisked away to our hotel, absolutely perfection. We had four lovely days on the cruise, then it all went south. My husband contracted food poisoning from their pool side grill (tuna burger) on the evening of Day 4. It was the middle of the night, so I did what I could to clean up the bathroom and get him to finally rest. When I contacted the staff and informed them of the situation and to also request, our restroom to be santifized, they had no concern for where he may have contracted the food poisoning nor did they follow up on his condition after informing them of his illness. They did clean the restroom. We did report the incident on our survey. The survey link they provide you is only good while on board. That's where customer service ends, at the point of swiping your card. Debarkation is of no relevance to them. They must know they have debarkation issues. Here is our nightmare debarkation in Rome. We have never sailed with Regent before and it had been 20 years since our last cruise. Once we scanned our card we were ushered off the ship. I asked, "where do we go?" I was yelled at to go the tent. Upon entering the tent, I asked, "what do we do?" Again, yelled at to get my luggage and to move. I will admit, I wasn't very nice, now. I gestered to this Italian women, to signal my frustration with her. Finally, another person directed us to look for our group number then to take our luggage and find our bus. We found our luggage, I then asked another rep, what bus am I looking for? She yelled at me again, to get out of the tent and go to your bus! I stopped and I did raise my voice, WHAT BUS??? A man came up (non-Regent personnel) and told us to go to the bus number of our luggage. As we were hauling three pieces of luggage, we were continually yelled at to hurry up! Once at the bus, my husband was told to load our luggage under the bus. There was no room, he was told to go the other side of the bus. The side parked in the oncoming traffic. The driver was there and he told my husband to load the luggage. Once on the bus, we were driven to the Rome Airport. The driver parked the bus in the median and told us to exit if we were in terminal 1 or 2. Upon exiting, my husband, again, had to stand in oncoming traffic to unload our bags. We got to the sidewalk with about 12 other passengers and we all looked at each other. Where do we go. I verified by our tickets Terminal 1. I said we need to go here for terminal 1. All 12 people followed me. 2/3 of the way to the door. A man dressed in Regent shirt came running up to us, "Hey, why you in a hurry! Wait, wait. I lead you." He walked us to the ticket counter and immediately left. My initial concern about the short layovers between flights was spot on. In Munich, we had to do an OJ Simpson between two terminals, we arrived at the gate, as our group was being called. We were late leaving, the gate. This made our connection in Montreal even shorter. Upon existing the plane, we were met by a US Customs officer, who was going to escort us down to US Customs as quickly as possible because we had minutes to get to the gate. Again, we raced through Customs only to discover we had another hike to our gate. This time, we got there with moments to spare. Upon arriving in Orlando, we discovered our luggage never made it out of Munich. We waited three days for our luggage and only to discover when we opened our large suitcase, TSA had opened the suitcase and every valuable we had in the case was GONE. Can I blame Regent for that, no wholely, but they did put on these flights..... My husband explained to our family this way about Regent, we could have taken FOUR cruises on another cruiseline for this one cruise. So was our experience 4X better than our previous cruise. The answer is an absolute NO! Add to that, they have never, ever responded to our survey or to our post cruise report we made on their website. They jsut don't care!