Winni
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Just don't use their services.
I'm currently abroad and ordered a cake for my dad's birthday who is in India. Apparently when the delivery service had called my dad, his number was switched off, which isn't true-his phone was working fine just minutes before and had also given an alternate number. The order status in the app changed to 'Returned'. I got in touch with their 'Customer Care' via WhatsApp who was very unresponsive and kept replying with prewritten answers. They then demanded extra payment for "re-delivery." I had no other go other than paying that as I had already spent so much time and energy into this. It took a day for them to reach out again and the delivery guy called my dad at 7 in the morning to confirm the order which was delivered 5 hours later. The cake was of very average quality (nothing you can't just buy from a corner store bakery) and the wordings on it were very shabby. If you think about it, this is a literal scam and I don't know how they are able to get away with this. I regret not checking the reviews beforehand; the positive ones on their website are definitely fake. Please be cautious when considering their services as it will ruin your special occasion. I would advice to never use any of their services, ever.