VinatisUK
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Very unhappy customer
Found Vinatis by chance on google, searching for the best prices of Ruinart champagne. The prices were the cheapest available online and after checking the excellent reviews, it encouraged me to have confidence in the company, and I placed my order. All started well, five days after placing my order I received carrier notification advising me of my scheduled delivery date, but.....my delivery never arrived, this was due to breakage and insufficient packaging. I Immediately logged into my vinatis account and found that this Information had been reported to Vinatis. I emailed the company through a customer services link on my account page, I received no reply. I sent a total of 5 emails, but to no avail. I eventually found a telephone number for vinatis and called them in France. I explained the situation and I was assured that I would receive a refund within 14 days, as per their terms and conditions. 14 days have now passed, and still no refund! I am not a happy customer and wouldn't choose to use this company again.