Exede Internet
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Find another option than Exede!!
This could be a book, but I will try and keep it in a nut shell. We live in a rural area and options for internet are minimal. Two years ago we were forced into trying a satellite based internet and chose Exede. $80 got us 12 Mbps which should be enough considering we don’t do games, rarely stream anything and mainly surf the web, some YouTube and order a lot off eBay and Amazon. When reception was good it really wasn’t too bad and speed when the internet was working wasn’t bad either. In 2 years we were able to download one movie, which took several hours, and our 12 Mbps was spent. We tried about 2 other times and couldn’t even get the movie to completely download because the 12 Mbps would be completed before it was done. The first 6 months, or so, I was on the phone with them monthly trying to determine what was going on with the way they counted usage, returning equipment that failed once, and finally just concluding it wasn’t worth my time and aggravation to continue the monthly inquires. Spent the next 1.5 years living under a contract with a ½ working internet provider and paying out $80 a month for service that wasn’t there. I finally get down to the last month and call and tell them I want to cancel service because it was inadequate. They told me that they needed the modem, cables and the little box up on the dish that they put up so I would have an equipment charge. I told them they were welcome to come get it because they put it on the second story. They said there would be a $95 service call and they would not be taking or removing the dish. How convenient! Begin 60 years old getting on my roof is not wise, I have to dispose of their trash and repair the holes in my roof. Looks like I have to hire someone to do their work because I have already been robbed by them over the last 2 years. Also, since I called a month ahead and told them I was canceling they went ahead and turned off the internet completely a month early, did I mention that I am still paying for that last month so I don’t have early cancellation charges on my final bill. Moral of the story, if you have any other option try them instead of Exede. We are now going with AT&T hotspot and so far it appears to be working ok.