OFFCUTS Shoes
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Total incompetence
I purchased a new pair of women's trainers on 16 May. Two pairs of men's trainers arrived instead. One whole month and 13 emails later: No trainers; No refund; No apology; 3 failed pick-ups of the men's trainers by Yodel; and no way of escalating to a senior manager to resolve. And now I am told that I will not get a refund until an unknown gentleman returns my misdirected order too. Looking at the one star reviews this company clearly has major problems in its operations that have gone on for years.
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