KIA
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I’ve booked a Kia Sonet HTK plus white…
I’ve booked a Kia Sonet HTK plus white in colour on 25th Jan 2023 by paying a sum of INR 25000/- as booking amount to Rajesh Motors Udaipur. At the time of booking itself I’ve communicated to go with Alloy wheels option by paying additional INR 40000/ as asked by the sales associates. Full payment was made on 31st Jan 2023 and the delivery was scheduled on auspicious day i.e. 03rd Feb 2023. At the time of taking the delivery, I found the car is being delivered to me without Alloy wheels and it was fitted with the steel rims wheels. I’ve brought this disappointment in concern to the sales personnel of the show room, which they mentioned that somehow the alloy wheels could not come with the car so you take the delivery now with ordinary wheels and we will change in couple of days. Which I agreed so. Later after approx. 3-4 days, the alloy wheels arrived and they replaced the wheels. Now here to my surprised that the wheels that came with the vehicles (steel wheels) were not taken back by them by reducing the difference amount between the alloy and steel rims and asked me to take along the steel rims as scrap. Now here I wants to ask the KIA management that where was I wrong in this? When I’ve already communicated and paid all the money in advance to get alloy wheels vehicle then why the vehicle did not come with alloy wheels. In addition, the steel rims which were returned back to me as scrap (which were not) as all the four wheels are spotless and as good as new can be fitted to a new car by the company. Another surprise, the alloy wheels price mentioned on the packing boxes (which were forcibly given to me with the steel rims is Rs 7499 per wheel inclusive of all taxes manufactured in feb 2023 (It is clearly mentioned on the boxes, pics attached) so in that case the amount of all the four wheels comes to 7499*4=29996 whereas the amount charged to me was 40000 so it is not convincible. I have requested to the sales associates at the show room to refund me the balance amount and send back the steel rims to the company and they can be fitted to another new car which are under production but it was denied by them saying this is the issue between the production and dealers so we can’t take back. Now I would want to ask the Kia management that where was I wrong? Part of my hard earn money went into drain. Firstly excess money was taken for the alloy wheel (40000-29996=rupees10,004/-) also the steel rims costs around 15000/- so total sum of INR 25004/- were extra taken from me which could have been easily accommodated. This is a grave disappointment to me, which is continuously striking in my mind feeling like cheated by such a repeated company. I have two more cars i.e. Maruti and i2o but never had any disappointment as such. Therefore, this is my humble request to the Kia management to look into this unfair trade practice and give me a refund of INR 25000/- by taking back the steels rims. The steel rims are absolutely as good as new not a single jerk and are spotless can be quality checked at manufacturing unit and call can be taken by the competent authorities. I would also like to mention here one more unfair trade practice that the show room is charging very high insurance premium as compared to the options available all around with the same of higher IDVs so this also should be looked into. I will request the other buyers too that before opting on the insurance part at the show room, pl check options available all around. You are not bound to take insurance from the show room. You can opt another option to insure your vehicle at the show room itself. The company charged to me a premium of INR 29000 with an idv 892050 where as I ve checked other options available all around on higher IDVs and approx. 9000 lower premium. Also would mention that at the show room docket they are mentioning insurance premium as 39497/- which is just double of what available in the market. In the hope of a positive outcome from the KIA management Mr. Rajneesh called up on my complaint but not ready to listen my concern. Also the management put the status of my complain as resolved but actually not and it is still open from my side. Truly Mukesh Vyas