Premier Property Lawyers
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Our experience of PPL is summed up with…
Our experience of PPL is summed up with the phrase 'could do better' We found it very difficult and stressful as with any purchase or selling. The E-way portal is ok but you do get bombarded with texts and emails whenever there is a task needing completing. If you want a service that is supportive, tactful and makes you feel like there care about there customers then this is NOT the solicitors for you. We didn't get a personal touch and had to complain to get more support. Our solicitor never had her phone off 'straight to voicemail', so actually speaking to a human can be difficult. I was able to recite the voicemail message off by heart! You do have to phone around to get someone who can speak to you, which was very time consuming and frustrating. The quote for the purchase was way off, it actually ended up being £2,000 more! There were lots of 'hidden' extra charges that we were not made aware off, but that maybe due to the total lack of communication. When we did finally get to speak to our solicitor we were made to feel like an inconvenience and stupid for not knowing every part of the house selling and punching process. As everyone knows moving house is stressful enough but when you are battling to speak to someone it is even harder. We regret using them and wish we went with another company. We had to go through the final bill with a fine tooth comb as well! dealing with PPL was the worst and most difficult part of the whole experience.