Bankia
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Customer since 1997 but can't take it anymore
I've been a customer since 1997 and although dealing with Bankia can be annoying even when you live in Spain, when you live outside of Spain it's a complete nightmare. As others have reported, you can be locked out of your account without notice - you don't find out until you go to make a withdrawal or a payment or a transfer and it's denied - at which point you embark on an odyssey that can take weeks of emails (which are mostly never answered), phone calls and form-filling until they finally deign to allow you to access your money again. When Covid hit and they realized that the world economy was going to tank, Bankia started charging me fees I had never been charged before, again with no notice or explanation. They are an incompetent disgrace and the next time I'm able to travel to Spain I will close down the account and find a new bank.