Mitsis Hotels
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I have stayed at Mitsis hotels in the…
I have stayed at Mitsis hotels in the past. On this occasion there were eight of us in our party we stayed at Mitsis Messonghi in Corfu. I have to say that the experience was terrible. We had to queue for everything and anything that we wanted. The queues were upwards of 20 minutes each if you wanted something from the bar you were behind up to 10 people or even more. In the dining area if you had got anything on your plate by the time you had queued for anything else your food was stone cold by the time you sat to eat it and when you were doing that with four children, it is not a pleasant experience. On one occasion I had gone to the pizza station near the beach and I asked for eight slices of pizza one small slice for each of our family I was told there were two slices per person that was after me queueing for 25 minutes. I told him that there were eight of us and the man was extremely rude and refused to serve me with any more. I explained to him that I wasn’t going to queue up with four children for 25 minutes for a slice of pizza. I was told by other residents in the queue on the previous day he had refused a man of a family of six and when he told him that he had a family of six, the man behind the counter applauded and said congratulations. I have been travelling to Greece for over 40 years and I have never once been treated in that way or spoken to and disrespected so much by anyone while on holiday. before we went on holiday I had requested if possible to have two rooms quite close together when we arrived they said they had no notice of that even though I had the email and we couldn’t have been any further apart at all and when my son got to his room there were bunkbeds in there which when the children got to sleep in them were completely unsafe. They youngest child then had to share the bed with mum and dad. He went to reception the following day as it was extremely late when we arrived and asked to be moved after being told to come back later and then every day for the next three days they eventually moved in on the fourth day, bearing in mind we were only there for seven days. On arrival you are given a form saying that there is no responsibility to the hotel for any losses incurred in your room or on the resort which we had cause to speak to the room manager about as the cleaning staff had left a full set of master keys in the door lock giving full access to anyone who went past or walked nearby to my sons room and any other others it doesn’t bear thinking about if anything had been stolen. I spoke to various members of staff behind the desk and one was the room manager. She did her best to try to sort things out but I’m afraid it was passed making things better on this occasion. since I returned, I have emailed the hotel and also the head office of the company and at first I received replies saying that they were sorting it out and would get back to me. I now have no replies to any emails that I send and I take it that they are-no longer bothering to reply and sort out the mess that this holiday was. After being a four-time returning customer to this hotel chain it appears I will no longer be staying in any of their hotels.