Japan Crate
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Worst shopping and customer service experience. Never received my box!
I waited for 3 weeks, did not receive my box except for frustration, confusion and worst shopping experience I rated 1 star for two main issues: 1. Bot like heart less customer service I got a bot like reply, they just keep repeating the same template reply and copy-paste from FAQ. They don't really spend time on reading carefully on your question and try to answer it. As a customer, this is the worst, they did not take our issues seriously and just trying to keep my money by offering me free subscription month extension for my never shipped box. 2. Never tell me if my box is shipped or not They told me the box is lost in transit. I don't even receive a shipping notification email as they told me. I asked them to explain as I was so confused why my pack is shipped without being notified. I also asked them to provide tracking number info, they just back to point 1, reply me like a bot. My questions never being answered, they refunded me at the end. I totally do not recommend to order with them, what I guess is 3 weeks of waiting, disappointment and frustration. Also a bunch of unhelpful robot reply from their customer support. Edit-> I saw someone also comment that did not receive the box, the reply from Japan Crate is it may go to SPAM box. I also checked, not a single in SPAM, while I keep receiving the marketing email from them