The Online Clinic
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Very slick and easy-to-use service…
Very slick and easy-to-use service overall. I needed a diagnostic test, which arrived promptly, was straightforward to complete, and the results came back quickly. The process up to that point was excellent. My only suggestion for improvement is around continuity of care. Once I received my result, I needed treatment, but I had to open a separate consultation. The new clinician initially asked me to order a test, even though I had already completed one through the same service. It would have been much smoother if I could have shared my existing results directly with a doctor as part of the same journey, without effectively starting again. Overall, I had a good experience and would use the service again, but a more joined-up process between testing and treatment would make it even better.