Travelocity
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The worst booking experience
The worst booking experience! We are traveling with a toddler for our first family vacation. There was no nonstop flights available at the time of booking. 2 weeks away from our vacation a nonstop option from the same airline, Delta becomes available. I politely called to see if an accommodation can be made and we can be placed on the direct flight. Travelocity proceed to say that they will need a $200 fee per person in order to make the changes which are required by Delta. I proceeded to call Delta and the representative said that a fee can be waived but has to be handled by Travelocity. 9 calls later dealing with hung up calls and kept being transferred up the chain to a higher supervisor with no resolution. A three way call was held with myself, travelocity rep. and delta rep.yelling at each other that its who Delta needs to waive the fee. The delta rep. stating that the booking was handled by Travelocity and therefore they need to waive the penalty fee and not Delta. Travelocity telling Delta that they are responsible to waive the fee. Delta proceeds to say that if booked through them this accomadation would be handled on case by case and a fee would be waived. In conclusion Travelocity failed me as a customer today. They transferred me to corporate to yet call Delta on their own and refuse to accommodate my travel. As a customer I spent the whole day being passed around to call Delta, then to call Travelocity then to call travelocity and yet everyone has failed me in customer service. I Refuse to ever book another travel throught Travelocity/Expedia as their way of treating me was unacceptable. Delta has failed me as well because talking to me on the phone they were willing to make the changes with out penalties but according to Travelocity went back on their word. Traveling with a toddler isn't easy and isn't cheap. They wanted to charge me a $600 penalty fee to change it from a 1 stop to a nonstop. $600 for us is a lot of money and both of these companies have failed us.