Mitsis Hotels
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First review I’ve ever left , hotel deserves it.
Mitsis Alila Prior to arriving to this hotel they was in constant communication to reassure us that the fires wouldn’t hinder anything we was looking to do on the island / hotel. Up on arrival they’re extremely helpful and welcoming , even just walking to and from your room every member of staff will greet you. It was my partners birthday out there and they did everything they could to ensure we had a great day , recommended beach bars for the day and nice restaurants outside the hotel , made sure that the balloons cake drinks etc that was asked for our room at a specific time and they wasn’t a second late , I even tried to take the balloons off them at the door but they insisted to come in and rearrange / decorate the room. The entertainment is good especially the passengers , the evening bar could do with a few extra staff just so drinks could be a little quicker. The pool bar could do with a sign as everyone seemed to use the beach bar but once we found the pool bar no one seemed to use it due to not being sure of where it is. We had a waiter called Mike who was absolutely excellent , nothing was too much to ask for , always got the order right and was always up for sparing a minute or two to have a chat he certainly helped make our stay very enjoyable. The champagne bar is great for a pre dinner drink , Magda who works in there a majority of the nights is impeccable she always has a smile and great energy from the start of her shift to the end , on the nights Magda wasn’t there (1 or 2 days) you could really tell as the service did take a dip becoming slower and a little flat. If you are considering staying here then be sure to book your hotel restaurants in advance as you won’t get in to any of them if you try when you get there. My only downfall with this hotel is that during the day the pool vibe is slightly flat , it could do with a little bit of music . During aqua fit it’s the only time music is on and you can see a difference in the feel around the pool. I never write reviews but this hotel deserves one really enjoyed my stay and would 110% stay again.