Mitsis Hotels
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Hospitality of staff
Mitis Rodeos village spa hotel. Hospitality of staff During our stay we had to ask to have coffee and very rarely would the staff offer more. We would ask for juice. One of the waitress was very rude and said we have to wait and can not help our self to drinks. Bearing in mind that we paid for all inclusive but had to wait to be served tea and coffee, and was not able to access this ourselves. Al carte restaurant were all booked up, In 10 days we only managed to get one booking. Pool cleanliness, jetting machine was being used whilst guest were resting after their breakfast. T&c stated pool opened at 8am, this was not the case there was staff cleaning the pool and jet washing where people were sitting on their sunloungers. Beach bar, inappropriate music being played, obsenatities being blasted out full volume in front children. Drinks served in paper cups, and cocktails were not presented in any way at all in the day only in paper cups. Glasses were use during evening, but presatation was bland. Apartment we booked superior bungalows and highlighted this to the manager who said we need to take this up with our agent. We found out from staff the hotel had over booked 50 apartments and some guests had to stay in other hotels around the area. The only good experience was fridge was filled with plenty of drinks Pool bar waiter, julious, a very experienced man who was very welcoming towards guests and would take time to chat. Towel changing avaliablity everyday by the pool was a good service.