BulkSupplements.com
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Defective Product, No Accountability — and Honest Review Blocked
I ordered a bottle of BulkSupplements L-Theanine (365 capsules) in September 2024. When it arrived, I noticed orange discoloration on the bottle but thought little of it at the time. After several months of daily use, I discovered a capsule inside that was visibly discolored with orange staining. This raised obvious concerns about contamination. I contacted BulkSupplements with photos and documentation. Despite the defect clearly originating at shipment, they refused a refund, replacement, or credit, citing their 30-day policy. To make matters worse, I attempted to submit an honest review through both the BulkSupplements app and website. Although I received confirmation that my review was submitted, it was never published. It appears that negative feedback is not being made visible on their own platforms. Products meant for long-term consumption require strong quality control and honest customer feedback policies. Unfortunately, I no longer trust BulkSupplements and would advise others to be cautious when purchasing. When it comes to supplements, trust and safety are non-negotiable. BulkSupplements failed on both.