Toolots
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Ordered online a 19inch 4-Post 27U…
Ordered online a 19inch 4-Post 27U 23.6" Depth Open Frame Rack on 9/15/2025 from RPM Hardware- Order 49249. Order status stated Ready to Ship. On 9/15/2025 our credit card was charged by TOOLOTS INC for our order. On 10/06/2025 we called to inquire about tracking for our order. We were informed that it was in the warehouse and had not been shipped. We asked for expedited shipping and a tracking number and were assured that it would be sent out directly. After no response, we called again on 10/13/2025 and the representative was unable to locate the information on our item or shipping. We cancelled the order and asked for a full refund which we are still waiting for.