T Mobile
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I was a former long-term Sprint…
I was a former long-term Sprint customer that had to go over to T-Mobile after the merger. Overall their phone service and customer service have both been pretty good. Pretty good. Not perfect. But generally speaking they had tried to address problems. The only warning I would give is NEVER make a mid-cycle plan change on T-Mobile. There is a huge hidden penalty for mid-cycle plan changes. It is crazy. But the solution is simple: never do them. T-Mobile, to their credit, eventually refunded me all the crazy mid-cycle change penalty. So did they buy my loyalty? Yeah. I could get paid $200 a line to switch over to Verizon now but I have decided not to do this. My concern is that if I have problems, they will just tell me to jump into a lake. T-Mobile, if there are problems, is pretty reasonable, and they care when you are a long-term customer. So rather than take the $800 for switching 4 lines to Verizon, I am sticking with T-Mobile. You don't miss customer service until it is gone. Oh, I have read many negative reviews of T-Mobile customer service, but that has simply not been my experience. Finally, if you have a really bad problem, like a huge penalty for a mid-cycle plan change penalty ($100 plus easy), you can to call the cancellation department to get it fixed. That's how I got my huge penalty refunded via credits. Yeah, T-Mobile is not perfect, but it is pretty good and deserves 4 stars.