PromoFarma
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The explanation for non-delivery is untrue.
I ordered some hair and nail tablets, which I order every 3 months. I could have ordered them at a better price from another supplier, for delivery to Correos (the Post Office), but ordered from Promofarma at a cost of 5 euros more because they deliver to City paq at the Pabellon de Deportes in Baza, which is much more convenient for me as I can always park there. It's not easy to park at Correos so I usually have to walk there from the carpark which, at 80 years old, I'm reluctant to do. I received a message during the week to say that my packet had been delivered to Citypaq, but because I hadn't received a code from Correos (their carrier) I queried this. The reply was that they'd delivered to Correos! It particularly annoyed me because there was no explanation and not the slightest note of apology. I've written back to say I'm still waiting for delivery to Citypaq and if they can't deliver to Citypaq I want to cancel the order and have my money back. I've had an email today from Promofarma to say that they will ask Correos to return the package to them and once received they will refund my money. As Correos and the Citypaq address chosen are less than a km apart, I really do not understand why my order cannot be delivered there by Correos. I've still received no apology or explanation as to why my order was not delivered. I've now had a message from Correos to say that as my Citypaq delivery was not collected after the limit for collecting Citypaq deliveries, it has been returned to Promofarma. Despite what Promofarma have now said (see below), Citypaq is owned by Correos, and the one at Pabellon de Deportes is still shown as being available on Correos Citypaq website, with the same opening days as Correos itself, but with longer opening hours, so must have been available for delivery. If it was possible to give minus stars to this company I would. As delivery as requested was not made, and no reasons given. I've since had my money returned, and bought the tablets for 6 euros less, for delivery nearer to my home.