Marriott Vacation Club
View company profile →
Disappointed in the experience
Our agreement with Sheraton Flex began during our stay at Sheraton Vistana Villages in Orlando on December 1, 2023. Using points from our Harborside Marriott Bonvoy account, we booked two suites, one for my wife and me, and the other for my son, his family, and the grandkids—as we planned to spend three days at Disney. Upon checking in, we were invited to attend a session under the premise that we would learn better how to leverage our ownership. In exchanged, we were offered bonus points to be added to our Marriott Bonvoy card for our time. During the “review”, they told us that by purchasing the timeshare, our Marriott Bonvoy status would be upgraded from Presidential to Titanium. They also offered additional bonus points if we joined the system, mentioning that we could access the newly launched Abound program through Vistana. From what we understood, this program would provide the same flexibility for using Marriott properties as our Harborside timeshare. However, we later discovered that Sheraton Flex differs from the Harborside timeshare program and does not offer the same structure or access to Marriott properties, despite being told otherwise. Later, we discovered that the loan couldn’t be paid off using our Marriott Bonvoy card. Our financial situation and health have changed significantly this year, and we hoped to either cancel the contract or sell the timeshare. However, we learned they don’t offer services to help us sell it, contrary to what we believed when we purchased it. This year has been especially difficult for us, we’re both retired and the Sheraton employees misrepresenting the product led us to make a decision that has landed us squarely in a position that could lead to financial ruin.