Intensive Courses Driving School
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Strongly do NOT recommend- very unpleasant experience
Having booked them after speaking with Noel who seemed both professional and a decent person, I was nothing but messed around by Intensive driving courses. They’re documentation once you have paid a deposit states don’t leave lessons late up until your test. You then attempt to book these, however the instructor will then not book you in when you ask, will also request to cancel your lessons last minute, and only book lessons in right before your test, or change locations to suit them. Not once taking you on the route where your test would be. I appreciate each instructor has their own style having had to go to another school entirely, but this teacher not only didn’t take me to the correct areas, but also had a car which was not functioning correctly. Making it almost impossible in that car to learn to use the clutch. I then requested to change to an automatic, based on the urgency at which I needed the licence and had been forced to have to move my existing test as not enough lessons could be completed. I was given contact details to another driver. Who was simply rude, and it was clear that there was no way that I could work with that person. Having been assured by the original instructor that they would refund the unused lessons which had been paid at a premium of 50% more than the hourly rate charged, and despite not requesting any of those funds back, they refused to pay these funds. I more than once asked them to honour what they had stated, but they chose to insist on returning only the cost of the £62 not the additional £270 paid. Having booked an 18 hour course with them and then paying the instructor for additional 6 hours lessons I didn’t even do 12 hours with them. I didn’t ask for any of the 18 hours back, which of course they didn’t refund. The driving instructor stated they would categorically return the money for the extra 6 hours. I was also told by Noel that he would sort this out. However unsurprisingly they claim I took these lessons. I did not! I took 12 hours with them and paid for 24! 6 of which were charged at a premium. I can on say that anyone looking to obtain their licence quickly and with a company that is honest and transparent, this company unfortunately is not. Having to organise getting a license is a stressful process and this company not only added to it, but will charge you a very high price to do so. I’m sorry to have to write this, but this was honestly my experience of the company and would not want someone else to experience this when trying to achieve something for their life. It is a shame that Noel has the instructors he does working for him, and if he chooses to use them, then he needs to accept that he will have to provide far better customer service as all this experience has been is stressful and a huge waste of money.