Five Star Properties and Bliss Beach Rentals
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WARNING... WARNING...WARNING... STAY AWAY FROM THIS COMPANY
WARNING... WARNING... WARNING... DO NOT EVER RENT FROM THIS AGENCY!!! The following is a letter sent to Bliss Beach Rental/Five Star Gulf Properties, regarding the concerns and problems which we encountered during our stay at The Watchtower, Rosemary Beach, April 18 -23, 2021 Upon entering the kitchen, we found a bowl sitting on a paper towel, filled totally with rust-colored water, and water still dripping through the recessed light fixture. 2. The ceiling in the kitchen has peeling paint where there apparently was another leak. 3. There was no Wi-fi nor television service 4. The left hand-rail leading upstairs to the carriage house was not secured properly, and is rotting. One guest almost fell down while holding on to it as she went up the stairs. 6. The home next door is being renovated and has a construction trash receptacle, but it is obvious that house-hold garbage is being placed in it and there is an definite odor from the outdoor lower area. (This was mentioned in one of my calls and I was told that they would contact the Rosemary Beach Home-owners association to address this issue. They never did. 7. The street in front of our house is filled with trucks, pipes, and other construction equipment and noise. I know this is beyond the control your control, but we would never Have rented this home knowing that this construction would be taking place. 8. When we were preparing for dinner, we found the dishes in the cabinet were dirty, glassware was cloudy and there was coffee left in the bottom of the mugs. (The next day, two of our guests, took time from their vacation, bought supplies and spent time cleaning the dishwasher) 9. Sink, on the left side of the vanity, in the master bathroom, does not drain properly. 10. Queen Bedroom Bathroom on second floor, not properly cleaned; plunger had been previously used and not cleaned, still had dried toilet paper attached to it. 11. Carriage House was not cleaned properly; blinds and curtains do not function properly. All of this occurred and was noted within the first few hours of our arrival. We immediately contacted the rental agency. Amenity Cards: Several of our group went to the pool. There was work being done on the entry gate, where we would have used the access code given to us. We were asked to present our “amenity” card. The Rosemary Beach security was called and came to the pool to ask questions of us. We explained that we were given a passcode to access the pools and the beach. We were then told that passcodes would no longer be accepted and that our rental company should have given us amenity cards upon our arrival. This was very embarrassing to me and my guests. We have never received amenity cards. I made three calls and sent two texts to the office regarding this situation and have never received a response. As the signer of the rental agreement, I have made over 22 phone calls and sent several texts to the rental company over four days of our five day stay. Although the staff was courteous when taking the the calls, there was never be any follow up on any of the situations, with the exception of a very nice person, Trey, coming the first afternoon to “repair” the leaking ceiling and the next day to “repair” the carriage house handrail. They did offer to have housekeeping come back, however my guests had already gone and purchased cleaning supplies to do this themselves. I called daily regarding the internet and television service. We never had either during our stay I was told that they would be in touch with MediaCom and let me know when to expect a service call from them. I never received a phone call from anyone. The amenity card situation was inexcusable and embarrassing. As stated before, I would never had rented this property had I been made aware of the construction taking place at the front door. As a rental agency, I assumed that it was your responsibility to insure that the property is maintained to the standards which it is portrayed on your website. There are a few other issues which have not been mentioned here, but feel it would be worthwhile for you to make a site visit to better inform the property owner. I.e., broken porch furniture, draperies pulled from rings, maintenance of the grounds. This rental home needs attention. I have been renting homes in the 30-A area for many, many years andI have never experienced a situation like this. I have spent inordinate of amount of time dealing with the issues at this property and trying to get them rectified and it totally took the pleasure out of my vacation.