SES Water
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SES Water made an agreement to pay off…
SES Water made an agreement to pay off a bill over a period which I adhered to completely. They then sold my data, long before the end of the agreed payment plan to a bottom-feeder debt collector. Sharing my personal DATA completely without my permission. And continued to take money on the payment plan whilst demanding it also via this debt collector. I would stress I have missed no payments at all. The customer service team just talk and follow nothing up, it's disgusting. I am in the process of contacting OFWAT and the ICO. I have never failed to respond to them, I am at the end of the phone, if they needed more money they could have called me. I am absolutely disgusted at there underhand and borderline immoral and illegal behaviour. This has caused me a great deal of distress. It would be great if I could use another company but its a captive market and they think they can do what they want. Even if you have things in writing they don't honour their statements. DO NOT TRUST ANYTHING THEY SAY OR WRITE