Energy Ombudsman
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They literally can't do anything
This is written after a 2+yr issue with SSE (don't go anywhere near them - still ongoing) and the ombudsman being involved for over 20 months of that time. Things you should know about the ombudsman service: 1. They are funded by the energy companies - so guess where their loyalties lie 2. They can quite literally do nothing to help you - they have no power, no authority, no ability to enforce anything or sanction the energy companies 3. They will not advise you on your consumer rights/law when it comes to energy companies because that would not be good for the energy companies who fund them (in my case 'Coach B**' - my eyes nearly rolled out of my head at that designation - could not understand that a period of more than 12 months had passed from one date to another) 4. You will NEVER get a straight answer (if any answer at all) to a direct, simple question 5. They do not even care when energy companies break the law / violate consumer rights, just gets ignored and brushed under the carpet 6. They are nothing more than a glorified messaging service passing emails back and forth 7. They will close your case (after having done nothing at all to get the situation resolved, because they can't) without any proof that the energy company has resolved anything 8. The energy companies can lie and lie and lie (to them and the consumer) and change their story every 30 seconds and they will ignore that like it never happened. 9. If you want to complain about their service - you have to complain to THEM! Guess how that turns out. 10. This is a smoke and mirrors organisation funded by the energy companies to perpetuate the lie that there is someone there to help the consumer