Primo Water
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I don't know how these guys have gotten…
I don't know how these guys have gotten a 3.7 rating. Their service barely rates a score of 1: 1. Abysmal communication. They change their delivery dates and times without notification. Because of this, I have a collection of empty bottles that haven't been picked up because I don't know when to set them out. 2. They do not follow instructions provided to them by their customers on their website: --Deliveries marked as skipped by me on their website are delivered anyways. --They sometimes show up when my office is closed, despite my instructions to only deliver in the afternoon when the office is open. --They deliver more than I have ordered. My standard order is for 2 bottles. Delivery before last , they delivered 3 bottles. So, I currently have 6 bottles in my office for these reasons and I only need and want 2. 3. Terrible customer support. Very long hold times and a "tough luck, deal with it" response. No help at all.