Emerald Cruises UK
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Tried cancelling a cruise for an…
Tried cancelling a cruise for an elderly relative who can't go due to ill health. Cannot get through by phone despite long waits. Emails go unanswered. Their cancellation policy says you must notify them in writing but they don't have their address anywhere on their website. Avoid at all costs. PS Their current Credit Focus credit score is 15/100 which puts them at very high risk of going bust.