Now Test
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Please do NOT use this company
Please do not use this company. It is a disgrace that the UK government has them listed as a provider of the day 2 and day 8 tests. My day 2 test kit arrived on day 3. I posted it an hour after it arrived on Tuesday 30th March and have not yet received a result 8 days later! I am now on day 11 of quarantine and have not yet received my day 8 test kit. The tracking information indicates that royal mail are expecting my parcel but have not yet received it. I have emailed their support team twice and received no reply and have spoken to two representatives on the phone and neither have been able to provide me with any help. Please do not spend your money on this service. It will only cause you more stress, something we certainly do not need anymore of in these uncertain times. Edited on Saturday, 12 June: Please note that despite NowTest replying to this review asking me to contact their refund management team (something which I had already done and had received an offer of a 50% refund but then subsequently had my emails ignored), I contacted them once again and have yet to receive any reply from them to further discuss the matter. Edited 3 of August: I was told on 14 June that the request would be passed onto the credit card team. Unsurprisingly, I have heard nothing from them. It's been 4 months and their customer service team have still not sufficiently attempted to fix this issue.