Affinity Water
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I am a customer of this company
I am a customer of this company. Here is my experience 1. Received a massive bill 6 months ago 2. Called affinity, could not get through after staying on hold music multiple times during the day for more that 20mins each time 3. Decided to email 4. After 4 days someone called me back 5. I explained that the bill is not correct based on my previous years bills, yes I went back several years. 6. after investigation, Affinity discovered they took the wrong meter reading 7. Corrected my bill and gave me some money off my bill for my trouble 8. After 6, and 7 above. I setup a Direct Debit to avoid repeat of large bills. 9. Received paper work with confirmation of my DD and monthly payment plan. 10. After 6 months, got a large bill demanding payment 11. !!!what happen to my DD???? for which I have paper work for 12. Called Affinity, usual hold music 13. Emailed them waiting for response. Rubbish company, rubbish processes. No competition, so no choice but to get water from them.